Shopping Cart £0.00

You have no items in your shopping cart.

Menu

FAQ

  1. Who is Q Clothing?
  2. What does ex chainstore mean?
  3. Are original labels removed?
  4. Where Ex-Chainstore goods have been delivered with labels, do we have to remove them?
  5. What high street stores do you have stock from?
  6. Are all your items of clothing ex-chainstore?
  7. Am I allowed to copy and use your images for my eBay or internet on-line store?
  8. What are your shipping charges?
  9. Do you sell seconds?
  10. What if I cange my mind or if I am not happy with my order? Can I cancel or return it?
  11. What about shortages & damages?
  12. What if I receive a faulty item?
  13. What is your minimum order requirement?
  14. Do you ship to all countries?
  15. What about VAT?
  16. I am going to export my order to Africa or another country outside of the EU. Do I have to pay VAT when I place the order?
  17. What forms of payment do you accept?
  18. When will I receive my order?
  19. What does my order status mean?
  20. Do you sell cheaper in bulk?
  21. May we visit your showroom?
  22. How do I find you and what are the directions to your showroom and warehouse?
  23. Why is it best to log in before browsing?
  24. Am I going to receive all listed sizes?

  1. Who is Q Clothing?

    Q Clothing is a trading division of Premier Quilting Co. Ltd.
    Premier Quilting is the UK’s leading wholesaler of lining and outerwear fabrics and has been trading successfully for over 57 years. Established in 1959, Premier Quilting has gained a reputation of excellence of both the quality of fabrics and service and trades from our head offices in London and Shanghai.
    In 2004 Premier Quilting bought Q Clothing.
    Q Clothing sources and distributes ex chainstore stock from all over the world.

    The Premier Quilting Group:
    Premier Quilting Company Ltd (Linings and Fabrics)
    Global Linings Shanghai (Lining and Fabrics)
    Q Clothing Company (Discount Clothing)
    Premier Fashions (UK) Ltd. (Ladies Plus Size Fashions)

     

  2. What does ex chainstore mean?

    Ex-chainstore means that the clothing was originally made for a major high street chainstore who cancelled the order. The most common cause for cancellations is late delivery. We can then offer them to our wholesale customers at a substantially lower price than the original manufacturer's price to the store group who ordered them in the first place!

     

  3. Are original labels removed?

    Store labels are removed, cut or blacked out in accordance to requirements of the chainstores. This is in order to protect the intellectual rights of the original high street chainstore and to prevent unauthorised store-returns. Labels are removed by the manufacturer or by ourselves before sale, however mistakes can happen and it is our customers' responsibility to ensure that all kimbles and original labels which can identify who the garment was made for are removed prior to sale! Goods that were originally made for chainstores, brands or on-line retailers are supplied under strict condition that all labels and tags are removed before resale and that no reference to the original storegroup is made when being offered for sale.

    We can not display the tags on our website as they are copyright but we may have a sample with original labels and tags available.

    All items of clothing have labels with washing instructions and fabric content.

     

  4. Where Ex-Chainstore goods have been delivered with labels, do we have to remove them?

    Goods that were originally made for chainstores, brands or on-line retailers are supplied under strict condition that all labels and tags are removed before resale and that no reference to the original storegroup is made when offered for sale. This is the responsibility of the purchaser of goods whose name or company appears on the sales invoice.

     

  5. What high street stores do you have stock from?

    We sell goods that were originally produced for Adams, George at Asda, Autograph, Asos, Aware, Bay Trading, BHS, Bon Marche, Burton, Debenhams, Dorothy Perkins, Evans, Gap, George, John Lewis, Jane Norman, Marks & Spencer, Miss Selfridge, Monsoon, Mothercare, New Look, Next, Per Una, Principles, Red Herring, River Island, Sainsbury (TU), Tesco (F&F),Top Man, Top Shop,Wallis and many more.

     

  6. Are all your items of clothing ex-chainstore?

    No. Where we have not listed the item as ex chainstore, they will be sold with labels (and tags where applicable).

     

  7. Am I allowed to copy and use your images for my eBay or internet on-line store?

    Our images are not copyright and you are allowed to use them for the purpose of reselling the items.

     

  8. What are your shipping charges?

    Our shipping charges are listed here

     

  9. Do you sell seconds?

    Our garments are brand new perfect Grade A stock. On the rare occasion that we do offer grade B goods we will clearly state that the goods being offered are grade B.

     

  10. What if I change my mind or if I am not happy with my order? Can I cancel or return it?

    Q Clothing offers a 'No Quibble" 14 Day returns policy on all purchases. Our 14 day returns guarantee means that if for any reason you are unhappy with your purchase, even if there are no faults, you can return it to us in its original condition within 14 days of the date you received the item.
    We will not refund items that are returned without the full original ratio (unless the items are faulty). We will, at our discretion, charge a 15% restocking fee for items returned unless the items are faulty or incorrectly sent. Regular customers with whom we have a good working relationship will not be charged a 15% restocking fee.

    Where an order is cancelled by a customer before shipment but after it has been processed by us we reserve the right to charge a 15% restocking fee. Regular customers with whom we have a good working relationship will not be charged a 15% restocking fee.

    Please refer to our returns policy.

     

  11. What about shortages & damages?

    Every order is quality controlled and checked by our warehouse staff to ensure there are no shortages or damages. By signing your delivery note you are agreeing that the correct amount has been delivered. 

    In the rare occassion that there is a missing item (or items) in your delivery, please notify us immediatley in writing (email) and we will do our best to replace or refund the missing item (or items).
    We will not accept any claim for missing items if you notify us after 3 days from delivery.

    If you have any damaged items please notify us within two weeks of delivery.

     

  12. What if I receive a faulty item?

    If any item has a fault, we will then exchange it free of charge or provide a credit, or refund if the item is no longer available upon receipt of the faulty item. Please refer to our returns policy. 

     

  13. What is your minimum order requirement?

    There is no minimum order requirement. Styles are sold in ratio packs. You can purchase just one ratio pack of any style.

     

  14. Do you ship to all countries?

    We do ship to most countries.

     

  15. What about VAT?

    All deliveries made within the UK are subject to VAT.
    Prices quoted are excluding VAT at the current rate of 20% on adult clothing.  No VAT is payable on children's wear.  Any VAT applicable to your order is calculated and added at checkout.
    If you are from an EU country outside of the UK and we are delivering outside of the UK, please add your correct VAT number when you create your account and you will not be charged VAT. If you have not done this when you created your account please notify us and we will add your VAT number to your account and you will not be charged VAT
    All customers from outside of the EU may be liable to import taxes in your country.

     

  16. I am going to export my order to Africa or another country outside of the EU. Do I have to pay VAT when I place the order?

    If we are shipping to the country of destination using our courier and the invoice address is in the country of destination, you will not have to pay VAT when placing the order.

    If we are shipping to a UK address and you are arranging shipping abroad you will have to pay VAT when placing the order.

    We will refund the VAT if the following is done:
    1. The invoice address is the address the goods are being delivered to in the country of destination, NOT an address in the UK.
    2. You supply us with a proof of shipment from your shipping company. This must be in the form of an SOE8 declaration with either a "customs departure message" or an "entry advice after departure".

    If you are using a shipping company we will need a Proof of Shipment from them which must include the following:

    • Our name and address as supplier of the goods.
    • Our Invoice or order number.
    • Nature of goods.
    • Date of departure of goods.
    • Full name & destination of export address.
    • Name & address of shipping agent.
    • Agent's stamp or signature.

     

     

  17. What forms of payment do you accept?

    You can pay by Paypal, Credit/Debit card or by direct payment to our bank account. If you wish to pay by direct payment to our bank account our bank details will be displayed when checking out and goods will be processed only after we receive cleared funds in our account. If funds are not received within a week, the order is automatically deleted from the system

     

  18. When will I receive my order?

    We endeavour to dispatch all orders within 5 working days. We will notify you when we have dispatched your order. We send our goods to UK customers on a next day delivery service which means you should receive them before 6pm a day after dispatch. Please do not call chasing your orders on the day after dispatch!

     

  19. What does my order status mean?

    Pending: Your have successfully placed your order.

    Confirmed: Your order is being processed.

    Cancelled: Your order has been cancelled.

    Completed: Your order has been dispatched by courier. In the UK we use a next day service. For European orders delivery usually takes 3-5 days.

     

  20. Do you sell cheaper in bulk?

    Yes. If you require more than 200 pcs per style please email or call us.

     

  21. May we visit your showroom?

    You are welcome to come and visit during office hours. Please call to make an appointment before you come. For directions to our showroom please click here

     

  22. How do I find you and what are the directions to your showroom and warehouse?

    You can find our location and directions how to get to us here.

     

  23. Why is it best to log in before browsing?

    If you are logged in, the cart will save the items for you on the system. However, leaving them in the cart does not "reserve" them and there is a possibility that some lines could sell out before you complete your purchase.

     

  24. Am I going to receive all listed sizes?

    We endeavour to send you a good ratio with all the sizes listed. 

    1.Packs that should have up to 3 size ratios. In the rare occasion that we have one size missing you will be notified and you will have the option to accept or cancel the item. 


    2. Packs that should have 4-6 size ratios: In the rare occasion that we have one size missing we will make up the pack with an item in another size. If there is more than one size missing you will be notified and you will have the option to accept or cancel the item. 


    3. Packs that should have 7 or more size ratios: In the rare occasion that we have up to three sizes missing we will make up the pack with items in other sizes. If there are more than three sizes missing you will be notified and you will have the option to accept or cancel the item.

[Back To Top]